Privacy Policy

Sentinel Care Solutions, LLC ("Sentinel," "we," "our," or "us") is committed to protecting the privacy of individuals who visit our website at sentinelcaresolutions.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

This Privacy Policy applies only to this marketing and informational website. If you access our software platform (hosted at a separate subdomain), your use of that platform will be governed by a separate privacy policy and, where applicable, a Business Associate Agreement (BAA) with your facility.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Submit a contact form, demo request, or inquiry through the Site
• Subscribe to a newsletter or mailing list
• Communicate with us via email at tyler.may@sentinelcaresolutions.com

This information may include your name, email address, phone number, job title, facility name, and the content of your message.

1.2 Information Collected Automatically

When you visit the Site, certain technical information may be collected automatically through our hosting and analytics providers:

• Page views, referring URLs, and general geographic region (country or state level)
• Browser type, operating system, and device type
• Date and time of your visit

We currently use Cloudflare for hosting and analytics. Cloudflare Analytics is a privacy-focused, cookieless analytics service that does not track individual users or collect personally identifiable information. For more information, visit Cloudflare's privacy policy at cloudflare.com/privacypolicy.

1.3 Cookies and Tracking Technologies

As of the effective date of this policy, the Site does not use marketing or advertising cookies. The Site may use essential cookies required for basic functionality (such as security and performance features provided by Cloudflare). We do not use cookies to track your browsing activity across other websites.

If we introduce additional cookies or tracking technologies in the future, we will update this Privacy Policy and, where required by law, obtain your consent before deploying them.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested information about our products and services
• To schedule and conduct product demonstrations
• To send you communications you have opted into, such as newsletters or product updates
• To understand how visitors use our Site so we can improve its content and functionality
• To protect the security and integrity of the Site
• To comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating the Site, conducting business, or providing services to you (e.g., hosting providers, email platforms), subject to confidentiality obligations.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid legal process, such as a subpoena, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4. Data Retention

We retain personal information you provide to us for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. If you request deletion of your information, we will process your request in a reasonable timeframe, subject to any legal obligations to retain certain records.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. The Site is served over HTTPS and protected by Cloudflare's security infrastructure, including DDoS protection and SSL/TLS encryption.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access, correct, or delete your personal information
• The right to opt out of marketing communications at any time
• The right to request information about what data we hold about you

To exercise any of these rights, please contact us using the information in Section 10 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

6.1 Washington State Residents

If you are a resident of Washington State, you may have additional rights under the Washington My Health My Data Act or other applicable state privacy laws. We are committed to complying with all applicable state privacy requirements. Please contact us if you have questions about your rights under Washington law.

6.2 California Residents

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA). As a small business that does not sell personal information, our data practices are limited. Please contact us for more information about your rights under California law.

7. Third-Party Links

The Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

The Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Sentinel Care Solutions, LLC
Spokane, Washington
Email: info@sentinelcaresolutions.com
Web: sentinelcaresolutions.com